1. Introduction
Riya Thai Massage by Kusnirik (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website RiyaThaiMassage.ch or use our services.
1.1 Legal Basis & Applicable Law
Riya Thai Massage by Kusnirik complies with the Swiss Federal Act on Data Protection (FADP / DSG), which governs how personal data is collected, stored, and processed in Switzerland.
Where appropriate, we also take into account key principles of the European Union’s General Data Protection Regulation (GDPR), especially regarding transparency, user rights, and international data handling.
Our primary supervisory authority is the Swiss Federal Data Protection and Information Commissioner (FDPIC).
2. Information We Collect
Personal Information
• Name, email address, phone number
• Appointment booking details and preferences
• Health information relevant to massage therapy (with your consent)
Payment Information
• Payment processed in-person only (no online payment processing)
• Transaction records for cash, SumUp card, and TWINT payments
Technical Information
• IP address, browser type, and device information
• Website usage data through cookies and analytics
• Booking system interaction data
3. How We Use Your Information
• To provide and improve our massage therapy services
• To process bookings and payments
• To send appointment confirmations and reminders
• To comply with legal obligations
• To improve our website and user experience
4. Data Sharing and Disclosure
We do not sell or rent your personal information. Booking and customer information is stored locally on our secure server in Switzerland/EU and is not shared with third parties by default.
We may share limited data only when necessary to:
• Confirm or manage your appointment via our internal booking system
• Comply with legal obligations under Swiss law
• Protect our business operations and customer safety
If you use optional integrations (such as calendar sync, email reminders, or third-party apps), only the minimum required data is transmitted to enable that feature — and only with your explicit consent.
Our system also includes an optional anonymous analytics setting for plugin performance. This contains no personal or booking-related information and can be disabled at any time.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
All website data is transmitted over secure HTTPS connections and stored on trusted servers.
6. Your Rights (Under Swiss Data Protection Law)
You have the following rights:
• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure (“right to be forgotten”)
• Right to data portability
• Right to object to certain types of processing
• Right to withdraw consent at any time
To exercise any of these rights, contact us using the details below.
7. Cookies
Our website uses cookies to enhance your user experience. This includes:
• Session cookies for booking interactions
• Language preference cookies (via TranslatePress)
• Analytics cookies (Google Analytics)
You can manage or block cookies through your browser settings. Use of the site implies consent to cookies unless disabled.
8. Appointment Notifications
We send appointment confirmations, reminders, and updates via:
• Email
• SMS
• WhatsApp
By booking an appointment, you consent to receive these notifications. You can opt out at any time by contacting us.
9. Analytics and Website Tools
To optimize our website, we use the following tools:
• Understanding visitor traffic and usage patterns
• Monitoring our visibility in search engines
• Displaying content in multiple languages
• Improving website speed and performance
Some of these tools may use cookies or store anonymous technical data (such as browser type or device used).
No massage booking or payment information is shared with these services. All data remains hosted securely within the EU or Switzerland.
10. Hosting and Data Location
Our website is hosted on Amazon Web Services (AWS) in Frankfurt, Germany. All personal data is stored securely within the European Union.
We do not transfer your data outside Switzerland or the EU unless legally required or explicitly agreed upon by you.
11. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy — typically until you request deletion.
You may contact us at any time to have your data erased, unless retention is required for legal or tax purposes.
12. Services for Adults Only
Our massage services are not offered to individuals under the age of 16. If you are under 16, please do not use our services.
We will delete any personal data collected from minors without parental consent.
13. Your Choices and Controls
You may:
• Opt out of appointment reminders via SMS, WhatsApp, or email
• Control or block cookies via browser settings
• Disable analytics tracking with browser extensions or Do Not Track features
• Request access, correction, or deletion of your data at any time
14. Contact Information
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:
Email: info@riyathaimassage.ch
Phone: +41 76 227 75 39
Address: Schaffhauserstrasse 453, 8052 Zürich
15. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be published on this page with an updated effective date.
We encourage you to review this page occasionally to stay informed.
