1. Introduction and Acceptance
These Terms of Service (“Terms”) govern your use of services provided by Riya Thai Massage by Kusnirik, a registered Swiss business located at Schaffhauserstrasse 453, 8052 Zürich, Switzerland.
By booking an appointment, visiting our premises, or using our website RiyaThaiMassage.ch, you agree to be bound by these Terms and our Privacy Policy.
2. Business Information
Legal Entity: Einzelfirma (Sole Proprietorship)
Commercial Register: CH-020.1.102.488-1
UID/VAT: CHE-498.366.797
Business Address: Schaffhauserstrasse 453, 8052 Zürich, Switzerland
Contact: +41 76 227 75 39 · info@riyathaimassage.ch
3. Services Offered
We provide professional massage therapy services including:
Traditional Thai Massage
• 30 Min: CHF 60
• 45 Min: CHF 85
• 60 Min: CHF 100
• 90 Min: CHF 150
• 120 Min: CHF 200
Aromatic Oil Massage
• 30 Min: CHF 60
• 45 Min: CHF 85
• 60 Min: CHF 100
• 90 Min: CHF 150
• 120 Min: CHF 200
Sport Regeneration Massage
• 30 Min: CHF 70
• 45 Min: CHF 95
• 60 Min: CHF 120
• 90 Min: CHF 170
• 120 Min: CHF 230
All prices are in Swiss Francs (CHF) and include applicable taxes.
4. Booking and Appointments
How to Book:
• Online via RiyaThaiMassage.ch
• Phone or WhatsApp: +41 76 227 75 39
• Walk-in appointments (subject to availability)
Booking Confirmation:
• Online bookings are confirmed within 24 hours
• Confirmation is sent via email, SMS, or WhatsApp
• Appointment is binding once confirmed by both parties
Age Requirements:
• Services available to adults aged 16 and above
• Clients under 18 require written parental consent
• Valid ID may be requested
5. Payment Terms
Payment Methods:
• Cash (CHF)
• Card payments via SumUp
• TWINT mobile payments
Payment Timing:
• Payment is due in full at the time of service
• No advance payment required for booking
• Prices are final and non-negotiable
Receipts:
• Official receipts are provided for all payments
• Digital copies available upon request
6. Cancellation and No-Show Policy
Standard Cancellations:
• Cancel at least 24 hours in advance
• Acceptable via phone, WhatsApp, email, or online
• No charge for timely cancellations
Late Cancellations (< 24 hrs):
• 50% of the booked service fee applies
• Fee must be paid before future bookings
No-Shows:
• Full fee applies
• Payment required before future bookings
Emergency Situations:
• Considered on a case-by-case basis
• Medical documentation may be required
Force Majeure:
• No penalty for natural disasters, government restrictions, or unforeseen events
7. Health and Safety Requirements
Client Health Disclosure:
• You must inform us of medical conditions, injuries, or pregnancy
• Failure to disclose may result in service refusal without refund
Service Limitations:
• We may refuse service for safety concerns
• Our services are wellness-oriented, not medical
Hygiene Standards:
• Showering before treatment is recommended
• Clean, appropriate clothing is required
• We reserve the right to refuse service if a client appears clearly unwell
8. Professional Conduct and Boundaries
Client Behavior:
• Respectful conduct is mandatory
• Harassment or inappropriate behavior leads to termination without refund
Professional Boundaries:
• All services are strictly therapeutic
• Staff may refuse service at any time
Privacy and Confidentiality:
• Treatment rooms are private
• Recording/photography is not allowed
• Personal info is handled under our Privacy Policy
9. Liability and Insurance
Service Limitations:
• Services are for relaxation and general wellness only
• Not a substitute for medical treatment
Liability Limits:
• Liability is limited to the cost of the service
• We are not liable for pre-existing conditions or injuries
• Insured as required by Swiss law
Client Responsibility:
• Inform us of discomfort or issues during treatment
• You are responsible for your personal belongings
10. Intellectual Property
Business Assets:
• “Riya Thai Massage” name, logo, and content are protected
• Website content is copyrighted
• Unauthorised use is not permitted
Client Content:
• Testimonials may be used for marketing
• Photos require written consent
• Your personal data stays confidential
11. Dispute Resolution
Governing Law:
• These Terms follow Swiss law
• Jurisdiction: Courts of Zürich, Switzerland
Resolution Process:
• We aim to resolve issues through direct dialogue
• Mediation may be used
• Legal steps are a last resort
Language:
• These Terms are in English
• German version available on request
• In case of conflict, English version prevails
12. Business Operations
Operating Hours:
• Monday to Sunday: 10:00 – 20:00
• Last appointment starts at 19:00
• Holiday hours announced in advance
Location Access:
• Address: Schaffhauserstrasse 453, 8052 Zürich
• Accessible by public transport (Oerlikon)
• Limited parking available
Service Modifications:
• We may change services, prices, or policies
• Advance notice given
• Existing bookings honored at original rate
13. Data Protection and Privacy
Personal Information:
• Managed in line with our Privacy Policy
• Fully compliant with Swiss FADP
• Your rights are respected
Communication Preferences:
• Confirmations via email, SMS, or WhatsApp
• Marketing messages only with your consent
• You may opt out anytime
14. Special Conditions
Gift Certificates:
• Purchase in person or by arrangement
• Valid for 12 months
• Non-refundable but transferable
Group Bookings:
• Available for 3 or more guests
• Must be booked in advance
• Custom terms may apply
Corporate Services:
• Wellness programs for businesses available
• Separate terms apply
• Contact us for custom arrangements
15. Termination and Suspension
Service Termination:
• We reserve the right to refuse or terminate service
• Repeated policy violations may result in refusal of future service
• Immediate termination in unsafe situations
Account Suspension:
• Booking privileges may be suspended for unpaid fees
• Reinstated once fees are cleared
16. Contact Information and Complaints
Primary Contact:
• Email: info@riyathaimassage.ch
• Phone / WhatsApp: +41 76 227 75 39
• Address: Schaffhauserstrasse 453, 8052 Zürich
Complaint Resolution:
• All complaints are handled professionally
• Written complaints receive a written response
• Escalation available if needed
17. Modifications to Terms
Updates and Changes:
• Terms may be updated as needed
• Changes are published on our website
• Using our services after changes = acceptance
Current Version:
• The latest version is always available on RiyaThaiMassage.ch
• Contact us if you need clarification on changes
